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Terms of Service

Terms governing your use of CallMissed.

Last updated: April 11, 2026

1. Acceptance of Terms

By accessing or using CallMissed ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and CallMissed Technologies Pvt. Ltd.

2. Description of Service

CallMissed is a multi-tenant SaaS platform that provides AI-powered communication infrastructure, including:

  • WhatsApp chatbot deployment and management
  • Inbound and outbound voice call AI agents
  • Speech-to-text (STT), text-to-speech (TTS), and LLM APIs supporting 300+ models
  • Real-time voice agent with STT → LLM → TTS pipeline
  • Conversation analytics, monitoring, and call recording analysis
  • Webhook integrations and API key management with domain whitelisting
  • Credit-based billing with prepaid top-up and plan subscriptions

3. Account Registration

To use the Service, you must create an account with a valid email address and verify it via a 6-digit OTP code. You may also sign in using Google OAuth.

You are responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, and refresh tokens. You must notify us immediately at support@callmissed.com of any unauthorized use of your account.

Each account is associated with a single tenant (organization). You may invite team members with specific roles (owner, admin, agent). The account owner is responsible for all activity under their tenant, including API usage and charges incurred by team members.

4. API Usage, Rate Limits, and Credits

Plan Limits

Your use of CallMissed APIs is subject to the rate limits and usage quotas associated with your plan tier:

  • Free: 100 LLM calls/mo, 50 STT/TTS calls/mo, 50 conversations/mo, Sarvam models only
  • Starter (₹999/mo): 5,000 LLM calls/mo, 2,500 STT/TTS calls/mo, all 300+ models
  • Pro (₹4,999/mo): 50,000 LLM calls/mo, 25,000 STT/TTS calls/mo, all 300+ models
  • Enterprise (₹19,999/mo): Unlimited usage, dedicated support

Credit System

CallMissed uses a credit-based system where 1 credit = ₹1. Each API call (LLM, STT, TTS) deducts 1 credit from your balance. Credits are deducted atomically before the API call is processed — if your balance is insufficient, the request is rejected with HTTP 402.

New accounts receive 100 free credits upon email verification. Additional credits can be purchased via the billing dashboard. Credits never expire but are non-transferable between tenants.

Rate Limiting

API requests are rate-limited to 60 requests per minute per API key and 200 requests per minute per IP address. Authentication endpoints have stricter limits (5-10 requests per minute). Exceeding limits returns HTTP 429.

Model Access

Free-tier users can only access Sarvam AI models (sarvam-30b, sarvam-105b, sarvam-m, saaras:v3, bulbul:v3). Access to OpenRouter models (GPT, Claude, Gemini, Grok, etc.) and ElevenLabs TTS requires a paid plan. This restriction is enforced server-side and cannot be bypassed.

5. Payments and Refunds

Payment Processing

All payments are processed by Cashfree Payments, a PCI-DSS compliant payment gateway. We support UPI, credit/debit cards, net banking, and wallets. All amounts are in Indian Rupees (INR).

Plan Subscriptions

Paid plans are billed monthly. Plan upgrades take effect immediately upon successful payment. Plan downgrades take effect at the end of the current billing period.

Credit Purchases

Credit top-ups are processed immediately. Credits are added to your balance upon payment confirmation via webhook, client verification, or hourly reconciliation.

Refund Policy

Refunds may be requested within 7 days of purchase for unused credits. Plan subscription fees are non-refundable once the billing period has started. To request a refund, contact billing@callmissed.com with your order ID.

Refunds are processed within 5-7 business days to the original payment method. Refunded credits will be deducted from your balance.

6. API Key Security and Domain Whitelisting

API keys authenticate your requests to CallMissed APIs. You are responsible for keeping your API keys secure:

  • Never expose API keys in client-side code, public repositories, or browser-accessible locations
  • Use domain whitelisting to restrict API key usage to specific domains (default: * — unrestricted)
  • Rotate API keys regularly and revoke any compromised keys immediately
  • Enable request logging per API key to monitor for unauthorized usage

CallMissed is not liable for charges incurred due to compromised API keys that were not adequately secured by you.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Transmit harmful, threatening, abusive, harassing, defamatory, or obscene content through our AI agents
  • Attempt to gain unauthorized access to other tenants' data or systems
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use the Service to send unsolicited communications (spam) via WhatsApp or voice calls
  • Resell API access without a written partnership agreement
  • Circumvent rate limits, usage quotas, or credit deductions through technical means
  • Manipulate or forge API request headers, origin headers, or webhook signatures
  • Use the Service to build a substantially similar competing product
  • Scrape, data-mine, or systematically download content from the Service
  • Use the Service to generate content that violates the acceptable use policies of underlying AI providers (OpenAI, Anthropic, Google, Sarvam AI)

8. Data Ownership and Intellectual Property

Your data is yours. You retain all rights to the content you create, upload, or process through CallMissed, including bot configurations, knowledge base documents, conversation transcripts, and analytics data.

We claim no ownership over your content. We process your data solely to provide the Service and as described in our Privacy Policy.

The CallMissed name, logo, API design, documentation, and platform code are the intellectual property of CallMissed Technologies Pvt. Ltd. and are protected by copyright and trademark laws.

9. Service Level Agreement

We target 99.9% uptime for our API services, measured monthly. Planned maintenance windows will be communicated at least 48 hours in advance via email and status page.

We are not liable for downtime caused by:

  • Third-party provider outages (Sarvam AI, OpenRouter, Meta WhatsApp API, Twilio, Cashfree)
  • Force majeure events (natural disasters, government actions, pandemics)
  • Your own infrastructure, network issues, or misconfiguration
  • DDoS attacks or security incidents not attributable to our negligence

10. Termination

You may close your account at any time from the dashboard settings. We may suspend or terminate your account if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay outstanding fees for more than 30 days
  • Engage in abusive or fraudulent behavior
  • Create multiple free accounts to circumvent plan limits

Upon termination:

  • Your access to the dashboard and API will be revoked immediately
  • Remaining credit balance is forfeited (non-refundable after termination for cause)
  • Your data will be retained for 30 days to allow for recovery, then permanently deleted

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law, CallMissed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, goodwill, or anticipated savings, arising from your use of the Service.

Our total aggregate liability for any claim arising from these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) ₹10,000.

12. Indemnification

You agree to indemnify, defend, and hold CallMissed, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Content generated by your AI agents
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Unauthorized use of your API keys resulting from your failure to secure them

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that AI-generated responses will be accurate, complete, or suitable for any particular purpose. You are responsible for validating AI outputs before relying on them for business decisions.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or dashboard notice at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Bangalore, Karnataka, India, in accordance with the Arbitration and Conciliation Act, 1996.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact

For questions about these Terms: